Salon Policies
We want every visit to be a great experience — for you and every guest.
Walk-Ins
- We accommodate walk-ins whenever possible but we recommend booking an appointment to guarantee a specific day and time that works best for you.
Late Cancellations and No-Shows
- At Shear Genius Salon, we understand that unexpected situations arise and sometimes appointments need to be changed. We kindly require at least 24 hours’ notice when canceling or rescheduling an appointment. This gives us the opportunity to offer that time to another client.
- Our stylists work on a commission basis, earning a percentage of the services they provide. Their schedules are built around reserved appointments, and last-minute cancellations or no-shows can result in lost income. Our cancellation fee helps compensate for that missed opportunity while allowing us to maintain an efficient schedule. Our cancellation policy is as follows:
- First occurrence: No charge will apply.
- Second occurrence: A 50% charge will apply to the service or services originally booked.
- Third and subsequent occurrences: A 100% charge will apply to the service or services originally booked.
- We sincerely appreciate your understanding and consideration of our stylists’ time and fellow guests.
Late Arrivals
- We understand that unexpected delays can happen. If you anticipate arriving more than 10 minutes late, we kindly ask that you call the salon before your appointment to confirm that we can still accommodate your scheduled service.
- While we will always do our best to accommodate you, we may need to reschedule your appointment to ensure you receive the time and attention you deserve without delaying our next guest.
- If we are unable to accommodate your service due to a late arrival, our cancellation policy will apply.
- We sincerely appreciate your understanding and consideration of our stylists’ time and fellow guests.
The Salon Environment: Cell Phone Use
- To make every experience here a tranquil one, we ask that cell phone use be kept to a minimum. We also ask that all ringers be left on vibrate and AirPods are used when listening to something. This will ensure a relaxing experience for all of our guests.
The Salon Environment: Children
- Children are always welcome in our salon. However, all children must be accompanied by an adult to ensure a peaceful environment and to keep children safe from any hot tools or potentially irritating product.
Return Policies: Service Return Policy
- If you are not happy with your service, neither are we.
- Therefore: Services will gladly be redone within 10 days of your initial visit. We do not refund services.
Return Policies: Product Return Policy
- Unopened products are returnable within 2 weeks from purchase date.
Additional Salon Policies
- Personal information is used to better serve you and is for salon use only. We do not share any personal information with outside parties.
- Shear Genius Salon maintains the right to deny service to anyone who disrespects policies, facilities, employees or clients.
- Shear Genius cannot be held responsible for any loss or damage to personal items.
- Prices are subject to change.
Payment Options
- We accept Visa, Mastercard, Discover, Personal Checks and Cash. Gratuities are not accepted on Credit Cards.
Ready for Hair That Turns Heads?
Book your appointment today and let us plan the perfect look for you.
666 Main Ave, Suite A104, Norwalk, CT 06851
Today: 9:00 AM – 5:00 PM
